Free Press, a division of Simon & Schuster, January 2003
The Role of The Trusted Leader
Based on highly specific research and experience that covers
a wide spectrum of managers and organizations, The Trusted
Leader identifies the three critical types of trust that
leaders need to master: strategic trust, organizational trust,
and personal trust. It introduces a practical and effective
formula for building organizational confidence, and provides
a unique analysis of the obstacles to trust and the sources
of resistance to the building of trust inside organizations.
Through a series of interactive exercises, executives will
learn how to determine where trust is missing and how it can
be supplemented in people, departments, and even whole companies.
Perhaps most timely are the book's series of diagnostic tools
and skills that help executives rebuild trust that has been
broken or betrayed.
Why Trust Matters
As business insiders and authors Robert Galford and Anne
Seibold Drapeau show, trust inside a company provides focus,
fuels passion, fosters innovation, and helps employers to
hire and retain the best employees. Trust inside, the authors
argue, also builds trust outside by gaining credibility with
today's skeptical consumer.
Trust is all too frequently overlooked in other leadership
books, and is even more important today as companies face
uncertain customer demands and the pressures to compete successfully
in a whiplash market. Crises, restructurings, mergers, downturns
and executive departures are often trust-destroyers. The
Trusted Leader examines those defining moments, and helps
leaders turn such situations into trust-building experiences,
creating a culture and legacy of trust throughout the organization
Lessons From The Trusted Leader
Rich in true stories, examples and practical advice, The
Trusted Leader guides leaders on how to climb the ladder
of trust, and how to secure their legacy as trusted leaders.
For managers of all levels, The Trusted Leader is the
only comprehensive guide for building trust inside an organization
the key to every company's long-term survival and success.