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How to Rebuild Trust That Has Been Lost


Recognize the intensity of the loss of trust: its depth, its breadth

Examine where the breach occurred, and where the damage was done: personal trust elements (credibility, reliability, intimacy, self-interest); organizational trust elements (aspirations, abilities, actions, articulation, alignment, resistance)

Place it out there: Fast!

Acknowledge its impact on the individual, the group, and/or the organization at large

Identify as precisely as possible what you'll be doing in an attempt to rebuild trust

Raise the bar of performance: Overdeliver on your attempt to rebuild

Reflect carefully on whether progress is being made, and what else needs to be done

Repeat the process for a good long time


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