The "SEEKER" Model
What it takes to build
trust inside your organization
S-Show that you understand
the needs of the person and the group.
E-Establish the guiding
principles of how you'll operate.
E-Explain the resources
you'll be using.
K-Keep to the principles
E-Engage in constant,
honest, two-way communication.
R-Reinforce your words
through consistent behaviors.
The Five Stages of Building Personal
You have an obligation to keep in touch and on point with
the kinds of things that concern the people you work with,
meet them on their terms at the right time and in the right
Hear what is being said, and also what is not being said.
- Be patient
- Let the other person tell her story in her own words,
and respect the way in which the story unfolds, but don't
be afraid to try to clarify what you hear.
- Try not to use stock phrases to excess.
- When you're listening to someone, behave like you're listening
to him or her!
Infuse what you've heard with your own perspective and insights.
Create an image, for yourself and the person you're working
with, of what can be accomplished.
Pursue your desired outcome and agree on the method of pursuit.